Apex believes that all patients have the right to

  • Be fully informed in advance about care/service to be provided, as well as any modifications (or termination) to the plan of care and/or patient management program
  • Be informed about the philosophy and characteristics of the patient management program
  • Be informed, both orally and in writing, in advance of care being provided, of the charges, including any charges for which the client/patient will be responsible
  • Receive information about the scope of services provided and specific limitations about those services
  • Participate in the development and periodic revision of the plan of care
  • Decline participation, revoke consent, disenroll or refuse care or treatment after the consequences of refusing care or treatment are fully presented
  • Be treated with respect, consideration and recognition of client/patient dignity and individuality
  • Be able to speak with a health professional and identify personnel through proper identification, including job title, and to speak with a staff member’s supervisor if requested
  • Voice grievances/complaints regarding treatment or care that is (or fails to be) furnished without discrimination
  • Confidentiality and privacy of all information contained in the client/patient record and of all Protected Health Information, to be shared only in accordance with state and federal law
  • Be advised of organizations policies and procedures regarding the disclosure of clinical records
  • Receive appropriate care without discrimination in accordance with physician’s orders
  • Be informed of any financial benefits when referred to an organization
  • Be fully informed of one’s responsibilities

Apex believes that our patients has the responsibility to

  • Submit forms necessary to receive product/service, to the extent required by law
  • Accept financial responsibility for the product/service provided
  • Provide accurate medical and contact information (and any changes)
  • Notify the treating provider of participation in the services provided by Apex
  • Notify Apex of any concerns about the care or services provided


We don’t want a language barrier to keep us from communicating with you. Please contact us and we will do our best to accommodate (i.e. interpreter, TYY, etc.).

Questions or concerns?  Contact us

We know that filling a Specialty Medication can be a long, confusing and expensive process.  We’re here to help.

At Apex, we strive to make filling a Specialty Medication as simple and seamless as possible for both the patient and provider. If there’s anything we can do to assist you, please let us know.

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